Are they afraid to put things in writing or is it simply too much work on their part to have someone put something in writing? Therefore, don't offer online chat if you can't do everything you can for your customers via the phone or email.If you are from Bank of America and reading this blog post, please pass along the message to the powers that be to improve the ability of your online chat agents to handle customer inquiries.Pour devenir un membre premium (GOLD) à vie et disposer de cette option, il vous suffit d'ajouter une fois des jetons!
The last thing I want to do is call their customer service number for the various reasons described previously. If online chat agents' only problem solving skills are to require you to call a customer service phone number, what's the point in implementing it?
If offering Online Chat via your website, make sure it doesn't leave a bad impression.